Effective Date: 26/01/26
This Cookie Policy explains how Castle Craig Hospital Ltd (“Castle Craig”, “CCH”, “we”, “us”, “our”) uses cookies and similar tracking technologies across all Castle Health Group websites.
This policy applies to the following domains, all centrally managed by Castle Craig Hospital Ltd:
- castlehealth.com
- castlecraig.co.uk
- smarmorecastle.ie
- catchrecovery.com
- Any additional Castle Health Group domains managed by CCH
By continuing to browse our websites, you consent to our use of cookies where your consent is required.
You can change or withdraw your cookie consent at any time via the Cookie Settings link available on each website.
1. What Are Cookies?
Cookies are small text files placed on your device to store information. Cookies allow websites to recognise your device, remember your preferences, and improve your browsing experience.
We also use third-party technologies such as pixels, tags, tracking scripts, and SDKs which operate in a similar way.
2. Who Controls Cookies on Castle Health Group Websites?
All websites and digital services are centrally administered by:
Castle Craig Hospital Ltd
Blyth Bridge, West Linton
EH46 7DH, Scotland, United Kingdom
Email: [email protected]
ICO Registration Number: Z497039X
Castle Craig Hospital Ltd is the Data Controller for all website analytics, tracking tools, and marketing technologies used across the Castle Health Group.
3. Types of Cookies We Use
We use the following categories of cookies:
3.1 Strictly Necessary Cookies
These cookies do not require consent.
They enable:
- Core website functionality
- Security, authentication, and load balancing
- Submission of enquiry forms
- LiveChat operation
- Consent logging and cookie-banner functionality
If you block these cookies, parts of the website may not function.
Examples include:
- Cloudflare security cookies
- Server load balancing cookies
- LiveChat session cookies
- Consent-management platform (CMP) cookies
3.2 Functional Cookies
Consent required for EU/EEA users.
Used to:
- Remember language preferences
- Retain form selections (where appropriate)
- Enable enhanced features
3.3 Analytical & Performance Cookies
Consent required (UK & EU).
Used to understand how visitors use our websites, including:
- Page views
- Time spent on site
- Navigation paths
- Device and browser details
- Conversion and referral tracking
We use:
- Google Analytics 4 (GA4)
- Google Tag Manager (GTM)
Data collected is aggregated and anonymised where possible.
We do not use Google Analytics to identify individual users.
3.4 Advertising & Remarketing Cookies
Consent required (UK & EU).
Used to:
- Deliver relevant adverts across Google, Meta, and partner networks
- Measure the effectiveness of campaigns
- Track conversions from paid advertising
This may include:
- Google Ads tags
- Meta (Facebook/Instagram) Pixel
- CallTrackingMetrics cookies for call attribution
- UTM tracking parameters
Advertising cookies may create a pseudonymous profile based on your browsing behaviour.
We do not use health data for advertising.
3.5 LiveChat, Call Tracking & Communications Cookies
These cookies support website communication tools, including:
- LiveChat session identifiers
- Chat transcript storage
- Click-to-call or call-tracking cookies (CallTrackingMetrics)
- Referrer/session identifiers for routing your enquiry correctly
Consent is required unless strictly necessary for service delivery.
4. Cookies Used on Castle Health Group Websites
Below is a general overview. A domain-specific cookie table will be shown in your cookie banner/CMP.
| Category | Examples | Purpose | Consent Required |
| Strictly Necessary | Cloudflare, CMP, server session cookies | Security & core functionality | No |
| Functional | Language preference cookie | Improves usability | Yes (EU) |
| Analytics | GA4, GTM | Measure site usage & improve performance | Yes |
| Advertising | Google Ads, Meta Pixel | Measure conversions & deliver ads | Yes |
| Communications | LiveChat, CallTrackingMetrics | Enable chat/call features | Yes (unless essential) |
5. Third-Party Providers
We use third-party tools which may set cookies when you visit our websites:
- Google (Analytics, Ads, Tag Manager, reCAPTCHA)
- Meta (Facebook/Instagram Pixel)
- LiveChat Inc.
- CallTrackingMetrics
- Cloudflare
- Web hosting and CDN providers
These third parties are contractually bound to process data only on our instructions and in compliance with GDPR.
Some providers may transfer data outside the UK/EU. Such transfers are protected by:
- Standard Contractual Clauses (SCCs)
- UK Addendum
- Supplementary safeguards
- Encryption and pseudonymisation
6. Cookie Consent
For all visitors in the UK, EU, and EEA, we comply with:
- UK GDPR
- EU GDPR
- Privacy and Electronic Communications Regulations (PECR)
- ePrivacy Directive
You will not be tracked until you give consent, except for strictly necessary cookies.
Our cookie banner allows:
- Accept all
- Reject all non-essential cookies
- Customise settings
- Withdraw consent at any time
Cookie preferences can be changed via the “Cookie Settings” link in the footer.
7. Managing and Disabling Cookies
You can control cookies through:
7.1 Our Cookie Banner
Adjust preferences at any time.
7.2 Browser Settings
You can block or delete cookies on most browsers:
- Chrome
- Firefox
- Safari
- Edge
Blocking cookies may affect website functionality.
7.3 Mobile Device Settings
You can limit tracking through device privacy settings.
8. How Long Cookies Are Stored
Cookies have varying retention periods:
- Session cookies are deleted when you close your browser
- Persistent cookies remain until they expire or are manually deleted
We do not use cookies longer than necessary for their intended purpose.
9. Updates to This Policy
We may update this Cookie Policy from time to time to:
- Reflect regulatory changes
- Update technology used
- Improve transparency
Changes will be published on this page.
10. Contact Information
If you have questions about this Cookie Policy or how your data is used:
Data Protection Officer
Castle Craig Hospital Ltd
Blyth Bridge, West Linton
EH46 7DH
Email: [email protected]
Tel: +44 (0)1721 722 763