Effective Date: 26/01/26

 

This Cookie Policy explains how Castle Craig Hospital Ltd (“Castle Craig”, “CCH”, “we”, “us”, “our”) uses cookies and similar tracking technologies across all Castle Health Group websites.

This policy applies to the following domains, all centrally managed by Castle Craig Hospital Ltd:

  • castlehealth.com
  • castlecraig.co.uk
  • smarmorecastle.ie
  • catchrecovery.com
  • Any additional Castle Health Group domains managed by CCH

By continuing to browse our websites, you consent to our use of cookies where your consent is required.

You can change or withdraw your cookie consent at any time via the Cookie Settings link available on each website.

 

1. What Are Cookies?

Cookies are small text files placed on your device to store information. Cookies allow websites to recognise your device, remember your preferences, and improve your browsing experience.

We also use third-party technologies such as pixels, tags, tracking scripts, and SDKs which operate in a similar way.

 

2. Who Controls Cookies on Castle Health Group Websites?

All websites and digital services are centrally administered by:

Castle Craig Hospital Ltd

Blyth Bridge, West Linton

EH46 7DH, Scotland, United Kingdom

Email: info@castlecraig.co.uk

ICO Registration Number: Z497039X

Castle Craig Hospital Ltd is the Data Controller for all website analytics, tracking tools, and marketing technologies used across the Castle Health Group.

 

3. Types of Cookies We Use

We use the following categories of cookies:

 

3.1 Strictly Necessary Cookies

These cookies do not require consent.

They enable:

  • Core website functionality
  • Security, authentication, and load balancing
  • Submission of enquiry forms
  • LiveChat operation
  • Consent logging and cookie-banner functionality

If you block these cookies, parts of the website may not function.

Examples include:

  • Cloudflare security cookies
  • Server load balancing cookies
  • LiveChat session cookies
  • Consent-management platform (CMP) cookies

 

3.2 Functional Cookies

Consent required for EU/EEA users.

Used to:

  • Remember language preferences
  • Retain form selections (where appropriate)
  • Enable enhanced features

 

3.3 Analytical & Performance Cookies

Consent required (UK & EU).

Used to understand how visitors use our websites, including:

  • Page views
  • Time spent on site
  • Navigation paths
  • Device and browser details
  • Conversion and referral tracking

We use:

  • Google Analytics 4 (GA4)
  • Google Tag Manager (GTM)

Data collected is aggregated and anonymised where possible.

We do not use Google Analytics to identify individual users.

 

3.4 Advertising & Remarketing Cookies

Consent required (UK & EU).

Used to:

  • Deliver relevant adverts across Google, Meta, and partner networks
  • Measure the effectiveness of campaigns
  • Track conversions from paid advertising

This may include:

  • Google Ads tags
  • Meta (Facebook/Instagram) Pixel
  • CallTrackingMetrics cookies for call attribution
  • UTM tracking parameters

Advertising cookies may create a pseudonymous profile based on your browsing behaviour.

We do not use health data for advertising.

 

3.5 LiveChat, Call Tracking & Communications Cookies

These cookies support website communication tools, including:

  • LiveChat session identifiers
  • Chat transcript storage
  • Click-to-call or call-tracking cookies (CallTrackingMetrics)
  • Referrer/session identifiers for routing your enquiry correctly

Consent is required unless strictly necessary for service delivery.

 

4. Cookies Used on Castle Health Group Websites

Below is a general overview. A domain-specific cookie table will be shown in your cookie banner/CMP.

Category Examples Purpose Consent Required
Strictly Necessary Cloudflare, CMP, server session cookies Security & core functionality No
Functional Language preference cookie Improves usability Yes (EU)
Analytics GA4, GTM Measure site usage & improve performance Yes
Advertising Google Ads, Meta Pixel Measure conversions & deliver ads Yes
Communications LiveChat, CallTrackingMetrics Enable chat/call features Yes (unless essential)

 

 

5. Third-Party Providers

We use third-party tools which may set cookies when you visit our websites:

  • Google (Analytics, Ads, Tag Manager, reCAPTCHA)
  • Meta (Facebook/Instagram Pixel)
  • LiveChat Inc.
  • CallTrackingMetrics
  • Cloudflare
  • Web hosting and CDN providers

These third parties are contractually bound to process data only on our instructions and in compliance with GDPR.

Some providers may transfer data outside the UK/EU. Such transfers are protected by:

  • Standard Contractual Clauses (SCCs)
  • UK Addendum
  • Supplementary safeguards
  • Encryption and pseudonymisation

 

6. Cookie Consent

For all visitors in the UK, EU, and EEA, we comply with:

  • UK GDPR
  • EU GDPR
  • Privacy and Electronic Communications Regulations (PECR)
  • ePrivacy Directive

You will not be tracked until you give consent, except for strictly necessary cookies.

Our cookie banner allows:

  • Accept all
  • Reject all non-essential cookies
  • Customise settings
  • Withdraw consent at any time

Cookie preferences can be changed via the “Cookie Settings” link in the footer.

 

7. Managing and Disabling Cookies

You can control cookies through:

7.1 Our Cookie Banner

Adjust preferences at any time.

 

7.2 Browser Settings

You can block or delete cookies on most browsers:

  • Chrome
  • Firefox
  • Safari
  • Edge

Blocking cookies may affect website functionality.

 

7.3 Mobile Device Settings

You can limit tracking through device privacy settings.

 

8. How Long Cookies Are Stored

Cookies have varying retention periods:

  • Session cookies are deleted when you close your browser
  • Persistent cookies remain until they expire or are manually deleted

We do not use cookies longer than necessary for their intended purpose.

 

9. Updates to This Policy

We may update this Cookie Policy from time to time to:

  • Reflect regulatory changes
  • Update technology used
  • Improve transparency

Changes will be published on this page.

 

10. Contact Information

If you have questions about this Cookie Policy or how your data is used:

Data Protection Officer

Castle Craig Hospital Ltd

Blyth Bridge, West Linton

EH46 7DH

Email: dpo@castlecraig.co.uk

Tel: +44 (0)1721 722 763